Customers of Landsbankinn, who feel that their complaints have not been satisfactorily resolved by the bank, can refer their cases to the Customer Ombudsman. Cases are only escalated to the Customer Ombudsmen once they have been processed by the Customer Service Centre.
The Customer Ombudsman is a neutral party whose role it is to satisfactorily resolve disputes between the bank and its customers. The Customer Service Centre refers cases to the Customer Ombudsman in full consultation and with the approval of customers.
Further information on the handling of queries and complaints at Landsbankinn.