Temporary changes to Landsbankinn’s services
Landsbankinn has decided to make temporary changes to opening hours in certain of its branches in rural Iceland. In Reykjavík, the Vesturbær branch will be closed temporarily but ATMs in the branch will continue to be available around the clock.
These changes become effective as of tomorrow morning, 18 March 2020. Shorter opening hours apply to the following branches, which will be open from 10-15 instead of 9-16.
- Höfn í Hornafirði
Opening hours of branches in the capital area, other than the Vesturbær branch, which closes temporarily, are unchanged.
With shorter opening hours, employees will work in two shifts, leading to longer processing times. The aim of these changes is to reduce the risk that the spread of Covid-19 will drastically affect customer service and to ensure business continuity. Closure of the Vesturbær branch in Reykjavík allows for more time to respond to queries communicated via email, messenger and telephone, which have multiplied recently.
Utilise digital service solutions when possible
Due to the outbreak of Covid-19, we ask that customers utilise the Bank’s digital services rather than visit branches whenever possible. In most cases, there is no need to visit a bank branch to receive banking service, as most main transactions and various services can be accessed using mobile phones or a computer.
Custom service representatives can be contacted by calling +354 410 4000, emailing email@example.com or online chat.
Information on banking services that do not require visits or contact has been published to Umræðan.
Umræðan: Mobile and Internet banking
Distance of two metres
In accordance with instructions from the Chief Epidemiologist we ask that customers maintain a distance of two metres between individuals when visiting the Bank’s branches.
Solutions and options for customers
Landsbankinn offers various solutions to individuals who expect to have difficulties making payment due to unexpected circumstances, such as unemployment or illness, including the option to apply for deferment of instalments on housing loans. Various solutions are also available to companies who bank with Landsbankinn and experience temporary difficulties.
Solutions for you