Landsbankinn's Annual Report for 2018 available online
Landsbankinn's Annual Report for 2018 is now available on the Bank's website. The Annual Report is published in electronic form only. The Annual Report provides an accessible overview of highlights in the Bank's operation in 2018.
Numerous new digital service solutions
Seldom if ever before have there been such significant changes to Landsbankinn’s services as in 2018. The Bank launched 20 new digital solutions for individuals and companies. Various transactions that formerly necessitated a physical bank visit can now be taken care of at the customer’s leisure. The Annual Report includes an overview of these new solutions, such as Landsbankinn’s app, the Bank’s card app which allows customers to make payment with their mobiles, and a digital credit assessment and loan application process.
Largest market share and more satisfied customers
Landsbankinn had positive results in 2018. Landsbankinn's share in the banking market has grown surely and steadily and it is the largest of the country’s banks, for the fifth consecutive year. The Bank's share in retail banking is 37.8% and 34% in the corporate market. Customer satisfaction scores higher than before, confidence in the Bank has increased and Gallup surveys show that Landsbankinn’s customers are more likely to recommend their bank than are customers of other banks.
The Annual Report reviews the varied services the Bank provides to both individuals and companies throughout Iceland, the Bank’s strategy and its goals. Corporate social responsibility, human resources and gender equality, and the Bank’s support for the community are discussed in detail. The Annual Report also includes information about the Bank’s financing, risk management and other matters.
Annual Report electronic-only since 2015
Landsbankinn's Annual Report has been published in electronic format only since 2015. The aim of electronic publication is to increase transparency and make it easier for the public as well as stakeholders to learn about the Bank's activities and operation. The cost of electronic publication is lower and it is more environmentally friendly.
Landsbankinn's Annual Report for 2018