Reduced service in online banking and branches 18-20 November
Online banking and branch services were reduced during the weekend of 18-19 November and for the better part of Monday, 20 November due to the deployment of a new computer system.
Important renewal of old systems
Renewal of the deposit and payment systems of the Icelandic Banks' Data Centre (RB) and Landsbankinn is one of the most extensive software projects undertaken by RB and the Bank. The new system replaces many older systems, the oldest of which is 40 years old. Replacing these older systems will be a new software solution from Sopra Banking Software. The new system simplifies and updates the Bank's technological infrastructure. It is more economical and adaptable than older systems. The Sopra system opens the way to increased integration of software solutions in the financial system.
During the deployment process, the Bank reduced service in both individual and corporate online banking and branches during the weekend of 18-19 November, as well as on Monday, 20 November. Landsbankinn regrets the inconvenience the reduced service caused. It was necessary in order to deploy the new computer system as effectively as possible.
Due to the transition to the new system, certain changes were made to corporate services and the interest period of current accounts were changed.
Customer Service Centre open until 21:00
Assistance and further information will be provided through the Bank's Customer Service Centre, tel. +354 410 4000, or via email to firstname.lastname@example.org.
The Customer Service Centre will be open from 09:00-21:00 on Monday 20 November and Tuesday 21 November.
Updated Monday 20 November.