A: The aim is to improve security and service. This approach makes it easier for customers to fix typos and harmonises with the Bank's other online solutions.
A: To make sure that banking services online are as secure as possible we have added new security features. Online Banking will be unchanged for the most part, with the exception of one additional security feature which will operate behind the scenes to protect your access to the bank. The new security feature may occasionally request that you confirm your identity before continuing. It means you can use Online Banking with increased security.
A: Any unauthorised party will have to respond correctly to your security questions or to a phone call to one of the phone numbers you provided before obtaining access to your Online Banking or concluding any fraudulent transactions. The security questions are not the first option and are seldom used unless other routes have not been successful.
A: In this as in every instance, Landsbankinn emphasises protecting personal data. Landsbankinn has no access to the information gathered and no possibility of making use of this data. The data is used exclusively to detect unusual behaviour and to protect Online Banking users – to ensure that banking services online are as secure as possible. Landsbankinn notified its planned data processing to the Data Protection Authority which has raised no objections.
A: As a customer of the bank, you use the Online Banking system in a recognisable manner. If we detect behaviour which deviates from your usual actions we will request that you verify your identity. This will only happen very occasionally. In most cases no additional information will be requested. We may, for instance, request that you confirm that you are actually yourself attempting to obtain access and not someone else, if an attempt is made to sign in with your username and access code from a computer in another country shortly after you have signed out from the computer you usually use at home.
You can expect to be asked by Online Banking to provide additional information. This could include choosing several security questions to which only you know the answers, or providing a phone number where you can be reached while using Online Banking. Doing so places a new checkpoint for your Online Banking access.
oLandsbankinn makes no charge to customers for using the new security system. However, the bank points out that if a customer uses an Icelandic mobile number abroad and is requested to provide identification for Online Banking by telephone, the telecom networks used will charge for communications according to their tariff.
A: You will only be asked to provide additional details when a certain login appears to be unusual or deviates from your usual behaviour in Online Banking. You will also be requested to enter your details the first time you are requested to provide security information.
If the software detects any behaviour which is unusual or not customary, you will be requested to reply to an automatic phone call. You may also be asked to respond to some of the security questions you selected.
A: Behaviour is considered unusual or not customary if there is anything about it which does not appear to accord with how and from where you generally carry out Online Banking transactions. If the action requested does not appear to be something you would ordinarily do, you will be asked for further information to verify that it is you and not some other person using Online Banking without permission.
A: The security system checks on aspects such as what transactions you generally carry out in Online Banking, what computers you generally use for access or what security settings are generally in effect on your computer. Hundreds of aspects such as these create a profile which is unique for you, enabling us to determine whether the person using your online account is actually you.
A: No, only when any unusual usage or actions are detected which you would not customarily carry out. In all probability this will seldom happen.
A: You only have to set up the security procedure once, after that it functions automatically. But this means that you always enjoy protection – both when you are using Online Banking and, even more importantly, when you are not using it.
A: Yes. Your personal information is more secure than before because we are always checking that no unauthorised person is attempting to gain access to your data.
Yes, you can. The system replaces special Icelandic characters when this is necessary: o for ö, a for á etc.
If the software detects any behaviour which is unusual or not customary, you may be requested to reply to an automatic phone call. When you answer the phone you will be requested to enter the code which then appears on your computer screen to identify yourself. Phone numbers will not be sold to third parties or used to contact you with special offers or promotions.
There has to be at least one phone number but we encourage you to provide as many as three numbers. If we have to identify you, you might receive an automatic phone call to one of those phone numbers you provided. So it is important to provide a number where you can be reached while you are using Online Banking. For instance, if you use Online Banking at work you should provide your work telephone number or mobile number at work, so you can be reached there. That will ensure that you can continue to use Online Banking without any difficulties.
If you have to change phone numbers you must either change the number in the Online Banking settings, or contact the bank's Customer Service Centre. When you use Online Banking you may now and then receive a request that you confirm your details are correct.
If you cannot be reached at any of the numbers you provided you should contact the bank's Customer Service Centre.
Occasionally we may ask you to confirm that the information we have is correct, in order to maximise your security and ease of using Landsbankinn's Online Banking.
If your username and password is stolen, the thief will have to respond correctly to your security questions or to a phone call to one of the phone numbers you provided before obtaining access to your Online Banking or concluding any fraudulent transactions. If the user cannot provide this information, or if he/she cannot be reached by telephone, access will be frozen. Through these additional measures we maximise your security in Online Banking while at the same time making your experience simpler.
It's a very good idea to sign into Online Banking frequently. And it's also advisable to check regularly whether any unusual entries appear on online statements (such as payments which you haven't made). These security measures make it easier to prevent such events from ever occurring and ensure things are what they should be when you check on them.
Anti-virus software and private firewalls are highly recommended. Make sure that this software is always updated so that your protection against viruses, Trojan horses and computer hackers is the best possible. These new security measures protect against different kinds of threats, such as stolen usernames and passwords. It functions together with your other security software but does not replace it.
Landsbankinn hf. Austurstræti 11, 155 Reykjavík, Reg. No. 471008-0280
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