Todos authentication tokens and SMS login no longer give access to Corporate Online Banking. Now it is only possible to use an app or a plastic RSA token to sign in. If you have not already downloaded and activated the app or obtained and activated your RSA authentication token we urge you to do so as soon as possible. It's quick and simple to do.
Get the RSA app or plastic token
A: Using the app and RSA tokens gives Landsbankinn the technical scope to offer more advanced solutions for sign in and confirmation of actions. The app and the authentication token can be used alternately, depending on which suits the occasion better. Using the app is a convenient way to sign in to Corporate Online Banking, since your mobile is usually closer at hand than your authentication token.
A: No, there is no change because of the app or the new token. Customers download the app when it's convenient and activate it themselves without the involvement of bank employees.
A: You start with the phone itself. Open the Apple App Store (for an iPhone) or Play Store (for Android phones) and search for the RSA SecurID Software Token app. You install the app on your phone. After that you sign in to Corporate Online Banking in the usual manner and open the webpage RSA Tokens under Settings. There you follow the steps of the activation process as explained in Online Banking.
A: The app is activated upon your next login to Corporate Online Banking following the directions on the RSA token page for Settings. This opens an instruction process which you follow in short and simple steps. Note that older Todos authentication tokens cannot be used in tandem with the app. If you want to use both the app and an authentication token you will have to apply for an RSA authentication token at your nearest branch – if you do not already have one.
The app is now ready on your phone to be used to sign in to those companies to which you have access in Online Banking. All you need is your user name and password, PIN and the app.
No, you can use the same PIN number as you already use for the Todos token.
A: The RSA app is available for iPhone and Android and will eventually be available for additional operating systems. Customers with other types of phones are advised to get an RSA plastic token in their nearest Landsbankinn branch as soon as possible.
The iPhone and Android versions of the app have a built-in QR code reader which makes the activation process simpler. While the app does exist for other types of phones (such as those which run on Windows), those versions do not yet include a QR reader. Users with other types of phones are urged to get an RSA token at their nearest branch – or they can activate the app without the QR reader. Landsbankinn will announce apps for additional phone operating systems when they become available.
A: No, it is a different PIN number. But of course you may choose to use the same PIN number, although that is not advisable.
A: No, just as with the authentication tokens, one app is used for an unlimited number of companies. For the same reason one PIN number will suffice for all the companies in your group.
A: Both the app and the authentication token are free of charge.
A: Drop into your nearest branch and get an RSA plastic token. You will be provided with one free of charge, but you have to pick it up in person. Tokens cannot be picked up for someone else or delivered by registered mail. Here is a list of all Landsbankinn branches and outlets. The app will be available for additional phone operating systems eventually.
A: You will be able to eventually. As yet, however, only customers in Personal Online Banking can use phone ID to sign in.
Using the app is a convenient way to sign in to Corporate Online Banking, since your mobile is usually closer at hand than your authentication token. The actual sign-in process is similar to using a traditional authentication token.
In terms of security the app is neither better nor worse than the plastic token. Its advantage is its convenience.
A large number of banks around the world offer their customers use of the app but Landsbankinn is the first bank in Iceland to co-operate with RSA.
No, the app is unrelated to and independent of your SIM card.
This refers to four points included in the terms and conditions of the app. The answer therefore is divided into four sections in the same order as the terms and conditions.
The is the core of it all and is connected to the encrypted certificate (a so-called SDTID file) which plays the leading role in the set-up process. In this process the app utilises the QR reader which stores the file in your phone to make the set-up process more user-friendly.
The camera is for the QR reader.
3. Wi-fi connection information
This is a standardised text version of Google Play. The app is independent of WiFi information as no risk engine operates with the app.
4. Device ID & call information
Device ID is very important but call information on the other hand is not, as the app does not utilise your call list. This is similar to Point 3, the app store has decided to combine these two things in a single item.
Device ID is used to create code in real time. It ensures that you do not receive the same code on two different phones at exactly the same time.
The app utilises Device ID to check, for instance, whether a new phone (of an unauthorised person) is unexpectedly using the app.
In such case we would encourage you to delete the app from your previous phone and install the app on your new phone, then activate it in Online Banking.
Unlike individuals, companies often have their own procedures regarding security arrangements, including using authentication tokens in banks anywhere in the world, regardless of whether the bank utilises a risk engine such as the RSA system. As a result there are few indications to suggest that all companies would like to avoid use of authentication tokens, either in the short or long term. On the other hand, within a few years authentication tokens will be optional for companies banking with Landsbankinn, and customers will then be able to choose for themselves. Until then, authentication tokens will be required.
Contact us by e-mail at email@example.com or by phone +354 410 5000. Assistance is available from 8:30 am to 4:30 pm on working days.
Landsbankinn hf. Austurstræti 11, 155 Reykjavík, Reg. No. 471008-0280
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